FAQ

ALL CLIENTS MUST WEAR A FACE MASK DURING YOUR SERVICE.

 Upon arrival at your appointment, you will have your temperature checked.

A series of questions regarding your current condition.

If you display any flu-like symptoms you will be asked to reschedule your appointment.

When booking an appointment a deposit is required. This deposit is applied to your service.

All deposits are Non-refundable once the appointment is booked.

Appointments can be rescheduled within 24 hours of your scheduled appointment time.

Please note that depending on your location your appointment is subject to a $20 surcharge for travel time. You will be informed the day of your appointment.

15 MINUTES LATE YOUR APPOINTMENT IS CANCELLED

The late policy is very strict. Please be considerate of my time and the time of other customers.

If you must cancel your booking appointment please do so 24 hours prior to your scheduled appointment. If you cancel anytime after you will be subject to a fee which is 30% of your service charge. I try my best to accommodate all my clients to the best of my availability, so please be considerate of my time.

If you arrive more than 20 minutes late your appointment will be cancelled.

Please arrive on time for your appointment!

All of the below forms of payment are accepted.

Visa, MasterCard, AMEX, Debit, PayPal, Square*, Cash*, and E-Transfer*.

*Square, Cash and E-Transfer payments are only accepted for booked appointments.

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Remove all excess makeup prior to your appointment. This can be achieved by using any non-oil cleansing cloth. Eye makeup affects the adhesive and reduces how long your lash extensions can last.

DO NOT WEAR MASCARA.

It will take long to clean and cut into the time of your appointment or someone else’s appointment. If you do have mascara applied a cleaning fee will be included in your service. The wear of mascara can also affect the adhesive used and reduce the length your lash extensions lash.

PLEASE DO NOT USE MASCARA ON YOUR LASH EXTENSIONS

Please note that if you are missing more than 40% of your lashes for a refill your appointment will immediately be changed to a full-set application.

  • Do not play with or pick at your lashes, rub your eyes roughly. If you are a picker, it can really damage your natural lashes
  • Do not use oily products on your eyes or face
  • Do not use waterproof or oil based mascara or eyeliner (felt tip/pen-style liquid liner is usually fine, or we stock a range of suitable makeup items)
  • Do not use any mascara if you can help it
  • Do not use baby wipes/makeup wipes/cotton pads to wipe makeup off them
  • Do not try to remove them yourself – as it may damage your natural lashes. We can remove them for you if you wish
  • Do not use cleansing oils, coconut oil etc. on your face if you want the lashes to last
  • Do not put strip lashes on top of them unless you are prepared to lose a few of your own lashes when you try to take them off.
  • Do not try to light a cigarette on your toaster or stove-top (good life advice generally – but will also stop your lashes getting singed and frazzled on the ends!)

Yes, you can go swimming with eyelash extensions, but keep in mind that both chlorine and saltwater in a swimming pool can affect your expensive lashes and maintain eyelash extensions. So we recommend cleaning your eyelashes as soon as you swim.

A full set of eyelash extensions takes anywhere from 90 to 180 minutes to apply.

Do take care of your lashes!

Use non-oil based make up products. Avoid hot steamy showers immediately after an appointment. Clean your lashes daily. Brushing lashes is a must so keep track of your spooly

There is absolutely no guests allowed to come with you to your appointment unless they also are doing a service as well.

Classic Eyelash extensions are one single extension for one natural lash.

Hybrid lashes are a perfect blend of classic extension and volume fans

We are always looking for new talent to showcase. If you would like your face to be featured in our next collection, please email us at info@yourstrulycosmetics.ca with your portfolio and we will get in touch!